more therapies scheduled
ROI in first year
Cortica was coordinating their patients’ scheduling, enrollment and billing in multiple disconnected systems, and needed a unified platform to integrate the nuances of clinical, ABA, and medical appointments with considerations for insurance and billing capabilities.
Axon, a smart scheduling platform built by Sidebench, uses client and provider data to algorithmically determine the best scheduling options. Axon triggers key events across multiple EHR and billing platforms, ensuring the correct information is updated in all systems.
to schedule an appointment
to schedule an entire care plan of appointments
Patients can have a combination of 20 or more different therapy types. Patient enrollment, therapy recommendations and authorizations were stored in multiple systems; resulting in partial access to information and communication lapses across a patient’s care journey.
Using Salesforce Health and Marketing Cloud, we centralized patients’ information and allowed Cortica to orchestrate customer communication along each touchpoint. This resulted in faster care for patients, and increased provider network utilization.
with no access to patient information across patient journey
how and where a patient lead originated
process that is time-consuming and redundant
collaboration across the patient journey using Salesforce
lead tracking and omni channel communications
patient enrollment, care plan, waitlist and authorization workflows
The Cortica website suffered from lacking performance and customization that ultimately negatively impacted clients’ ability to reach out to Cortica and get the support they needed.
The re-platform enabled form submissions to integrate directly with Salesforce, simultaneously eliminating manual data entry of new patients, streamlining communication and increasing page speed.
The website re-platform, Salesforce integration and Axon smart scheduling work together to create a comprehensive picture of a patient’s care experience and increase speed to care.
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